- Problem
- A support team reads and routes several hundred inbound emails a week by hand.
- Product
- A system that reads each message, routes it, and drafts a reply for a human to approve.
- Outcome
- The queue triages itself. People spend their day on the messages that need judgement.
Bring the problem.We'll build the product.
We don’t sell developers or engineering hours. You bring a problem, or a half-formed idea, and we hand back software that is designed, built, deployed and running.
No spec needed. A few paragraphs about the problem is enough to start.
What should we buildfor you?
This goes straight to us. A person reads it and replies within 1–2 business days. Nothing is scored by a bot on the way.
Complete products,not project hours.
Retrieval over your own data. Agents that take actions. A copilot inside a product you already have. Automation that empties a queue somebody currently works through by hand. We treat AI as an engineering problem: it has to be grounded, measured, bounded in cost, and it has to fail in a way you can live with. A prompt in a text box isn’t a product.
- Retrieval over your own content, with the source shown next to the answer
- Agents that only take actions you’ve approved
- Evaluation sets, so answer quality is a number rather than a feeling
- Cost ceilings, latency budgets, and a plan for when the model is wrong
Sign-up, roles and permissions, tenant isolation, subscription and usage billing, an admin you can live in, a documented API. Most of that list is invisible in a pitch and unavoidable in week two. We’ve built one of these for ourselves and run it in production, so we know which parts hurt.
- Authentication, roles, teams and per-tenant data isolation
- Subscription and usage billing: plans, limits, upgrades, the awkward edge cases
- Customer dashboards, plus the internal admin your own team will live in
- A documented API and webhooks, so somebody can build on top of you
Approval flows, back-office systems, review queues, scheduling, reporting. Nobody demos this software, and it quietly sets how fast the company can move. It has to be quick, obvious and correct, because the people using it are in it all day.
- Workflow and approval systems with an audit trail that holds up
- Dashboards built around the decisions people make, not the data you happen to have
- Role-based access, so the right people see the right things
- Bulk actions, search and exports: the things users ask for in week two
Internal developer platforms, deployment and environment tooling, observability, incident workflows, policy and access surfaces. We’re building for engineers, which helps, because we’ve been on the wrong end of most of these tools ourselves at three in the morning.
- Internal developer platforms and self-service environments
- Observability, alerting and incident tooling wired to how your team works
- Kubernetes, CI/CD and deployment tooling built around your constraints
- Security and policy surfaces: audit, access review, secret handling
Plenty of companies don’t need another system. They need the ones they already pay for to talk to each other without somebody watching. Sync, event pipelines, webhooks, reconciliation, and the retry logic that keeps everything correct on the day a third-party API is having a bad time.
- Integrations with the platforms you already pay for
- Event pipelines and webhooks that are idempotent and safe to retry
- Reconciliation and monitoring, so a broken sync shows up as an alert
- Manual processes moved into scheduled jobs you can watch
Something else? This is a list of patterns, not a menu. Describe the problem and we’ll tell you whether we’re the right team for it. Sometimes the answer is no, and you’ll get it quickly.
All categories ↗From a conversationto production.
Tell us the problem
No specification required.
A few paragraphs are enough. Tell us what’s slow, manual, missing or broken, and what it costs you. If you already have a spec we’ll read it, and we’ll still ask why.
- A written answer by email
- Our view on whether it’s worth building at all
We shape the product
Deciding what to build is most of the work.
We turn the problem into a product: what it does, who it’s for, what the first version leaves out on purpose, how it’s put together, and what we can realistically ship first. You get something concrete to approve, argue with or reject.
- Product scope and non-goals
- Architecture and stack decisions
- A first-version plan with a timeline
We build it
One team, one codebase.
Product, design, frontend, backend, data, AI and infrastructure, all by the same people. You get something you can open in a browser early, and then again every week. Not a status report.
- Software running in a real environment from week one
- Releases often enough for you to change your mind
We ship it
The unglamorous half.
Deployment, environments, tests, monitoring, backups, access control, and the launch itself. This is the half that decides whether the thing is still standing a month later, so it gets built alongside everything else instead of bolted on at the end.
- Deployed and monitored production environment
- Handover, documentation and access
We keep going only if you ask
Never automatic. Never a retainer you forget you’re paying.
By default the project ends at handover: the code, the infrastructure and the accounts are yours. If you later want a second version, more features, or for us to keep operating it, we scope that and add it to the contract. We don’t sell standing 24/7 support you may never use.
- A scoped addition to the contract
- Only the work you asked for
A product isfive layers deep.
The decisions that happen before any code
What the product does, who for, and what the first version leaves out on purpose. Most of the risk in a project is decided here, before anyone opens an editor.
- Problem framing and scope for a real first release
- User flows and states, including the empty ones and the broken ones
- Design system, not a set of screens
- What ships now, and what we design for but do not build yet
We have built and run all five of these layers on a multi-tenant AI SaaS product of our own. That is where the list above comes from.
See the build ↗Six things thatchange the outcome.
We argue about the product first
A requirements list isn’t a brief. Deciding what should exist, and what shouldn’t, is where most of the value is. Expect push-back before anyone writes code.
One team from idea to production
Product, design, frontend, backend, AI and infrastructure sit in the same room. Nothing gets lost between an agency, a freelancer and a hosting provider.
Built for production
Authentication, tenant isolation, migrations, rate limits, backups, monitoring. Nobody asks for any of it in the first conversation. It’s the reason the software still works six months later.
AI where it earns its place
We build serious AI systems: retrieval, evaluation, guardrails, cost control. We’ll also tell you when a good schema and a queue would do the job better. Not every problem is a chatbot.
We’ve been on call for our own software
We’ve carried our own products through production, incidents included. When you’re the one getting woken up, you design differently, and that shows up in what we build for other people.
We build our own products too
We designed, shipped and ran a multi-tenant AI SaaS platform of our own: billing, integrations, tenants and everything underneath them. Client work is built to the same standard.
Problem → Product→ Outcome.
- Problem
- Infrastructure changes get approved in chat threads, with no record of who approved what.
- Product
- An internal approval platform with request templates, reviewers, policy checks and an audit trail.
- Outcome
- Every change has an owner, an approver and a history. The process stops depending on who is online.
- Problem
- A service business delivers the same work by hand for every client and cannot grow past its headcount.
- Product
- A multi-tenant SaaS product: accounts, roles, billing, customer dashboards and an internal admin.
- Outcome
- The service becomes a product that can take a new customer without adding a person.
- Problem
- Every production incident gets investigated from scratch by whoever happens to be awake.
- Product
- An incident assistant that pulls logs, metrics, recent deploys and prior incidents into one timeline, with a first hypothesis.
- Outcome
- Investigation starts from context instead of a blank page, and the knowledge stops leaving with people.
What we build with.
Web
- TypeScript
- React
- Next.js
- Tailwind CSS
Mobile
- React Native
- Expo
Backend
- Python
- FastAPI
- Node.js
- SQLAlchemy
Data & AI
- PostgreSQL
- Redis
- Qdrant
- RAG
- LLM APIs
Operations
- Docker
- CI/CD
- Caddy
- Observability
Tell us the problem.That is enough to start.
It doesn’t have to be a finished idea. Turning it into one is our half of the work.
